Warranty
We care about our products and logically do our best to deliver them to you in top condition. Nevertheless, it sometimes happens that an order breaks down during transport or that something else happens which entitles you to make a warranty claim. Under European law, we are liable for any defect in conformity that becomes apparent within two years of delivery of the goods. You may have additional rights under Dutch law. If you discover or should discover a defect in the product, you must contact us within a reasonable time. A reasonable period is in any case two months. Under circumstances, a period longer than two months may also be acceptable. If you contact us in time, we will arrange for a free repair or replacement.
Complaints
It can always happen that something doesn't quite go as planned. We recommend that you first make complaints known to us by sending an email to [E-MAILADRES]. If this does not lead to a solution, it is possible to register your dispute for mediation through Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil. As of February 15, 2016, it is also possible for consumers in the EU to file complaints via the European Commission's ODR platform. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not already being handled elsewhere then you are free to file your complaint through the European Union platform.
